Refund Policy

Last Updated: 17/11/2025

At hexaquest.in, we aim to provide high-quality educational services, study material, and academic support.
This Refund Policy explains the conditions under which payments may be refunded.

1. General Policy

All purchases made on our website—whether for courses, test series, study materials, digital content, subscriptions, or academic services—are non-refundable unless otherwise stated in this policy.

2. Eligibility for Refunds

Refunds may be considered only under the following conditions:

A. Duplicate Payment

If you are charged twice for the same transaction, one of the payments will be refunded after verification.

B. Technical Issues

Refunds may be issued if:

  • Payment is successful but services are not activated within the stated time.
  • The transaction failed but the amount was deducted.

C. Service Not Delivered

If you paid for a service that could not be delivered due to a technical or administrative error on our side, we will issue a full refund.

3. Non-Refundable Items

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Partial usage of a course or test series
  • Failure to attend online/offline sessions
  • Discounts, offers, or promotional purchases
  • Access to digital content already downloaded or viewed
  • Violations of Terms & Conditions

4. Refund Request Procedure

To request a refund:

  1. Email us at info@hexaquest.in
  2. Include:
    • Name
    • Registered mobile number
    • Payment receipt / Transaction ID
    • Date of transaction
    • Reason for refund request
  3. Our team will review the request and respond within 3–7 working days.

5. Refund Processing Timeline

  • Approved refunds will be processed within 7–14 working days.
  • Refunds will be credited back via the original payment method (bank account, UPI, card, etc.).
  • Processing time may vary depending on your bank/payment provider.

6. Cancellation Policy

If your purchase includes cancellable services (e.g., subscription plans), cancellation will take effect immediately, but no refunds will be issued unless eligible under this policy.

7. Contact Information

For questions regarding refunds, contact:
Email: info@hexaquest.in