Cancellation Policy

Last Updated: 17/11/2025

At hexaquest.in, we strive to deliver the best academic and educational services. This Cancellation Policy explains the rules for canceling purchases, subscriptions, and services.

1. General Cancellation Rules

By purchasing any course, study material, test series, subscription, or service, you agree to this Cancellation Policy.

  • Most digital products and academic services cannot be cancelled once purchased.
  • Cancellation requests will be reviewed only if they fall within the allowed categories listed below.

2. Cancellable Services

You may request cancellation only in the following cases:

A. Duplicate Order

If the same product or service is purchased more than once due to a technical or user error.

B. Service Not Activated

If the purchased service is not activated within the promised delivery time due to an error on our end.

C. Incorrect Purchase (Before Access)

If you purchased the wrong plan or package and have not accessed or downloaded any part of it.

3. Non-Cancellable Services

Cancellation is not allowed in these cases:

  • Digital content (PDFs, videos, materials) already accessed or downloaded
  • Partially or fully used courses/test series
  • Live classes already attended
  • Subscription plans already activated
  • Payments made for completed academic services
  • Promotional or discounted purchases
  • Change of mind or personal reasons

4. How to Request Cancellation

To request cancellation, email us at:

Email: [Insert Email]

Include the following details:

  • Full Name
  • Registered Mobile Number
  • Order ID / Transaction ID
  • Date of Purchase
  • Reason for Cancellation

Our team will review the request and respond within 3–5 working days.

5. Effect of Cancellation

  • If your cancellation request is approved, it will follow our Refund Policy.
  • If the service is non-cancellable, we will inform you with a proper explanation.

6. Changes to the Policy

We may update this Cancellation Policy from time to time.
Changes will be posted on this page with the updated date.

7. Contact Us

For questions regarding cancellation, contact:
Email: info@hexaquest.in